Terms and Conditions

1. Booking Terms

Reservations at our hotel are subject to availability and must be confirmed with a valid payment. Guests are encouraged to review their booking details thoroughly to ensure accuracy and take advantage of our exclusive amenities designed for a relaxing stay.

We strive to provide exceptional services, ensuring every stay exceeds expectations with comfort, hospitality, and personalized care.

• Check-in: 2:00 PM, Check-out: 11:00 AM.
• Advance payment is required to confirm your booking.
• Complimentary amenities include free Wi-Fi, traditional village breakfast, and free guest bicycles.
• Outdoor swimming pool and children's pool with sun loungers available for relaxation.
• Garden and terrace with shaded spots and pool bar.
• Apartments feature kitchenettes and a home-away-from-home design for your convenience.

2. Privacy Policy

Your privacy is a top priority for us. We are committed to ensuring that all personal information you provide during the booking process is handled with the utmost care and confidentiality. This policy outlines how we collect, use, and protect your data to provide a safe and secure experience.

• All data collected is safeguarded using industry-standard encryption methods to prevent unauthorized access.
• Personal information, including contact details and payment information, is used solely for reservation and communication purposes.
• We do not share, sell, or distribute your personal data to third parties without your explicit consent, except where required by law.
• Our systems are regularly reviewed and updated to maintain the highest level of data security.
• You may request access to your personal information or ask for its removal from our systems by contacting our support team.
• Cookies and other tracking technologies are used to enhance your browsing experience, but you have the option to manage your preferences at any time.
• By booking with us, you agree to the collection and use of your information as outlined in this privacy policy.

3. Guest Responsibilities

We strive to provide a peaceful and enjoyable experience for everyone. As such, we kindly ask all guests to adhere to the following responsibilities to maintain a welcoming and harmonious environment for all visitors, staff, and the property itself.

• Maintain cleanliness and respect the natural surroundings. Dispose of waste in designated areas and avoid causing harm to the environment.
• Follow all safety instructions provided on-site, including guidance regarding the use of facilities, pool areas, and restricted zones.
• Respect quiet hours and avoid behaviors that may disturb other guests, including excessive noise or disruptive activities.
• Treat staff and fellow guests with courtesy and kindness, fostering a friendly and respectful atmosphere.
• Handle property and amenities with care to prevent damage. Any intentional damage or loss may result in additional charges.
• Inform staff immediately of any issues, concerns, or emergencies to ensure prompt assistance and resolution.
• Comply with local laws and regulations during your stay, including those regarding smoking and the use of alcohol in designated areas.

By following these guidelines, you help us create a comfortable and enjoyable environment for all. Thank you for your cooperation and understanding.

4. Cancellation Policy

We understand that plans may change and strive to offer flexibility while maintaining fairness for all guests. Please review our detailed cancellation policy below:

• Full Refund: Cancellations made at least 7 days prior to the check-in date are eligible for a full refund. This allows us sufficient time to rebook the accommodation.
• Partial Refund or Fee: For cancellations made within 7 days of the check-in date, a cancellation fee may apply. The specific amount will depend on the proximity of the cancellation to the check-in date and the terms outlined during booking.
• Non-Refundable Reservations: Certain promotional or discounted bookings may be non-refundable. These terms will be clearly communicated at the time of booking.
• Early Departures: If a guest chooses to leave earlier than the scheduled check-out date, refunds for the unused nights will not be provided unless otherwise agreed.
• Changes to Reservations: If you need to modify your reservation (e.g., change dates), please contact us as soon as possible. While we aim to accommodate changes, they are subject to availability and may incur additional charges.

To cancel or modify your reservation, please contact our team directly. Refunds, if applicable, will be processed within 7-10 business days. We appreciate your understanding and look forward to welcoming you to a stress-free stay.